Terms and Conditions

Terms and Conditions for Pristine Concepts Pte Ltd (Pristine Gifts)

1. Business Information

Business Name: Pristine Concepts Pte Ltd (Business Name: Pristine Gifts)
Address: 8 Burn Road, #17-10, Singapore 369977
Contact Email: hello@pristinegifts.com.sg
Contact Number: +65 8090 8240

2. Scope of Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of our website and services provided by Pristine Concepts Pte Ltd (“Pristine Gifts”). By engaging with us, including making inquiries, requesting quotations, or placing orders, you agree to comply with these Terms. These Terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

3. Orders and Sales

Order Process
Customers are invited to make inquiries via phone, WhatsApp, email, or through our website inquiry form. Direct orders cannot be placed on the website. Once an inquiry is received, our sales team will respond with a quotation tailored to the customer’s specific needs.

Minimum Order Requirements
To ensure efficiency and cost-effectiveness, the minimum order quantity is 50 units for most SKUs. Specific products may have different quantity requirements, which will be communicated during the inquiry process.

Order Confirmation
Orders are confirmed once the customer signs and stamps both the quotation and the product agreement form provided by Pristine Gifts. This signed agreement serves as a formal acceptance of the terms and specifications outlined in the quotation. An invoice will be issued following this confirmation, and payment must be made according to the terms specified in the invoice.

Order Review
Customers are encouraged to review the quotation and product agreement form carefully before signing. This review should ensure that all details, including product specifications, quantities, and pricing, are correct and meet the customer’s expectations.

4. Pricing

Price Display
Prices displayed on our website are inclusive of all applicable taxes. However, these prices are indicative and may vary based on several factors including the quantity ordered, materials selected, and any customizations requested. The final prices are provided in the official quotation and invoice.

Price Changes
Prices listed on the website are subject to change based on fluctuations in internal costs or shipping expenses. While we strive to keep our pricing accurate, the prices on the website serve as an invitation to quote and may not reflect the final cost. Customers will be informed of any price changes before a quotation is finalized.

5. Payment Methods

Accepted Payment Methods
Pristine Gifts accepts the following payment methods:

• PayNow: Payments can be made directly using PayNow without incurring additional fees.
• CardUp: Payments via CardUp may incur additional processing fees.
• PayPal: Payments through PayPal may also incur additional fees.

Additional Fees
Customers are advised that while there are no additional fees for PayNow transfers, third-party payment methods such as CardUp and PayPal may include processing fees, which will be communicated at the time of payment.

Payment Terms
Full payment is required upon receipt of the invoice, and orders will only be processed once payment has been confirmed. Delayed payments may result in a delay in the order processing and delivery.

6. Order Confirmation

Upon confirming an order, Pristine Gifts will provide a comprehensive order confirmation document. This document will include:

• Final price inclusive of all taxes and delivery charges
• Detailed product mock-up images
• Product descriptions
• Quantities ordered
• Agreed terms and conditions

This confirmation serves as the final agreement between Pristine Gifts and the customer, ensuring transparency and mutual understanding of the order specifics.

7. Cancellation

• Non-Refundable Payments:
  • All payments made prior to the cancellation of an order are non-refundable. Customers are advised to consider their purchase decisions carefully before making payments.
  • In the event of a cancellation initiated by the customer, any deposits or payments made will not be returned.
• Order Cancellation:
  • Customers may request to cancel their order within 24 hours of confirmation. However, any payments made up to the point of cancellation are non-refundable.
  • If Pristine Gifts cancels the order due to unforeseen circumstances, a full refund may be issued at the company’s discretion.
• Exceptions:
  • Refunds may only be considered if Pristine Gifts cannot fulfill the order due to a fault or error on our part. In such cases, the company will assess the situation and may provide a refund based on the specific circumstances.

8. Shipping and Delivery

Shipping Options
Pristine Gifts offers the following shipping options to cater to different customer needs:

• Standard Shipping (Sea Freight): Typically takes 14-16 days for delivery.
• Urgent/Express Shipping (Air Freight): Usually delivered within 5-7 days.

Shipping Rates
Shipping rates are calculated based on the volume and quantity of the products ordered and the shipping method chosen by the customer. These rates will be clearly outlined in the quotation provided to the customer.

International Shipping
Currently, Pristine Gifts delivers to locations within Singapore and Malaysia. For deliveries outside these regions, please contact our sales team for special arrangements.

Delivery Timeframes
Estimated delivery times for each shipping option are as follows:

• Standard Shipping (Sea Freight): 14-16 days
• Urgent/Express Shipping (Air Freight): 5-7 days

Handling Delays
In the event of delivery delays, Pristine Gifts will engage in service recovery efforts on a case-by-case basis. Customers will be notified promptly of any delays and provided with options for resolution, including refunds or rescheduled delivery dates if applicable.

Order Tracking
Customers can track their orders by contacting their respective sales representatives, who will provide updates on the delivery status.

9. Returns and Refunds

Return Policy
Pristine Gifts accepts returns under the following conditions:

• Products are faulty or defective.
• Products significantly differ from the agreed description in the product agreement form.

Returns must be initiated within 7 days of delivery. Items that exhibit minor deviations in color or dimensions due to manufacturing or printing processes are not eligible for returns.

Refund Policy
Refunds are processed within 30 days of receiving the returned goods. There are no restocking fees or additional charges for returns. Refunds will be issued via the same method as the original payment.

10. Warranties and Guarantees

Product Warranties
Warranties vary based on the specific product and are detailed in the product agreement form provided before each sale. Customers should refer to this form for warranty terms and conditions.

Warranty Claims
To claim a warranty, customers should contact their respective sales representative, who will guide them through the process and provide necessary assistance.

11. Customer Obligations

Responsibilities
While using our website, customers must ensure that all information provided is accurate and up-to-date. Although direct purchases cannot be made through the website, customers must comply with all applicable laws and regulations during the inquiry and order process.

12. Limitation of Liability

Pristine Gifts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the products purchased.

13. Privacy and Data Protection

Data Collection
We collect the following personal data from customers:

• Company Name
• Company Representative’s Contact Name
• Contact Number
• Contact Email

Data Usage and Protection
Collected data is used solely for the purpose of contacting and communicating with clients. Pristine Gifts employs industry-standard security measures to protect this data from unauthorized access, disclosure, alteration, or destruction. Data is stored securely and access is restricted to authorized personnel only.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Singapore.

15. Dispute Resolution

All disputes arising out of or in connection with these Terms shall first be resolved through mediation. If mediation fails, the disputes shall be resolved through arbitration in the courts of the Republic of Singapore.

16. Modifications to Terms

Pristine Gifts reserves the right to modify these Terms at any time. Customers will be notified of any changes through our sales representatives. Continued use of our services after such modifications constitutes acceptance of the revised Terms.

17. Contact Information for Queries

For any questions or concerns regarding these Terms and Conditions, customers can contact us at: Email: hello@pristinegifts.com.sg
Phone: +65 8090 8240

18. Miscellaneous

Entire Agreement
These Terms and Conditions, along with any documents incorporated by reference, constitute the entire agreement between Pristine Gifts and the customer. They supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties.

Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the extent necessary to make it valid and enforceable.

Waiver
The failure of Pristine Gifts to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

By engaging with Pristine Concepts Pte Ltd (Pristine Gifts), you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.